We welcome new accounts and want to make it easy as possible for you to do business with us. A credit application, with a minimum first-time product purchase of $100.00 is required to open an account and is available through our Customer Service department.  The application may take up to five (5) business days to process. To expedite a first time order we will accept Visa, MasterCard or C.O.D.

We accept Visa, Mastercard, and Certified Cheque/Check.

We do no accept cash or debit.

If you have any questions regarding a custom order, our specialists will be happy to help you.  They will gladly put a quote together for you, free of charge.  A 50% deposit is required on custom orders. 

No returns are accepted on custom orders.

Orders to a single location, that are less than $100 excluding freight and taxes, will be charged a $10.00 handling fee.

Orders for most stocked items will ship within 24 hours of receipt or the next business day. The actual date on which your order is delivered is dependant upon the level of service arranged through your carrier of choice.

Should you wish to request Same Day Service, please contact Customer Service at 1.877.661.5547 or 604.468.1117 when placing your order.

Non-custom products can be returned within thirty (30) days of purchase, subject to a 25% restocking charge. All product returns must be accompanied by a Return Material Authorization (RMA) Form issued and approved in advance by a Customer Service representative. Credit will not be issued for any unauthorized returns.

Notice of an order cancellation must be made in writing to the Customer Service Manager. Cancellations will be reviewed and the customer may incur costs associated with the production and fulfillment of the order.

We would be pleased to provide a product sample targeted to your specific application. Please download the Samples & Literature Request Form and fax to our Customer Service department at 1.877.468.0007 or 604.468.1132.

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Please contact our Customer Service team at 1.800.661.5547 or email sales@kostklip.com and they will be happy to help you.

Yes. Shipping is an additional charge on each order. Shipping costs are based on the precise weights and dimensions of the packed, finished product, as well as the level of service arranged through your carrier.

We don’t have a minimum order except when setting up a new account with kostklip®; however, orders under $100.00 generate a $10.00 handling charge.

We're always interested in hearing from you!  Please send your comments or suggestions to: feedback@kostklip.com